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Frequently Asked Questions

Find quick answers to common questions about Lyre.

General Questions​

What is Lyre?​

Lyre is a voice AI platform that enables you to create intelligent agents for handling inbound and outbound phone calls. Our agents can answer questions, schedule appointments, qualify leads, conduct surveys, and more.

How does Lyre work?​

Lyre combines advanced AI language models with natural voice synthesis to create agents that can understand and respond to phone conversations in real-time. You configure the agent's knowledge and behavior, connect a phone number, and Lyre handles the rest.

Do I need to know how to code?​

No! Lyre is designed for non-technical users. You can create and configure agents through our web dashboard without writing any code. However, we do offer API access for developers who want to build custom integrations.

Which countries can I make/receive calls from?​

Fully Supported:

  • Germany
  • Italy
  • United Kingdom
  • USA
  • Most of the EU countries

Contact support@8labs.ai for specific country availability.

Pricing & Billing​

What counts as a "minute"?​

A minute is 60 seconds of call time, rounded up. A 1 minute 15 second call counts as 2 minutes. Only completed calls are billed.

Can I cancel anytime?​

Yes, you can cancel anytime. Your service continues until the end of your billing period.

Agents & Calls​

How many agents can I create?​

The number of agents is unlimited.

Can one agent handle multiple calls at once?​

Yes! Each agent can handle multiple simultaneous calls. The number of concurrent calls depends on your plan and available minutes.

Can my agent transfer calls to a human?​

Yes! You can configure when and how to transfer calls. See Configuring Transfer to Human.

Technical Questions​

What's the difference between shared and dedicated endpoints?​

Shared Endpoints:

  • Lower cost
  • Variable performance
  • Good for most use cases

Dedicated Endpoints:

  • Higher cost
  • Consistent performance
  • Best for high-volume production use

See Dedicated vs Shared Endpoints for details.

Security & Compliance​

Are you GDPR compliant?​

Yes, Lyre is 100% GDPR compliant and data processing is handled on the European servers. We provide:

  • Data processing agreements
  • Right to access
  • Right to deletion
  • Data portability
  • EU data residency

Support​

How do I contact support?​

Do you offer training?​

  • All Plans: Self-service documentation and videos
  • Professional: Live onboarding session
  • Enterprise: Custom training program

Getting Started​

How long does it take to set up?​

Most users create their first agent in under 10 minutes.

Do you offer professional services?​

Yes! We offer:

  • Custom agent development
  • Integration development
  • Consulting services

Still Have Questions?​

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Last updated: May 2026