Skip to main content

Lyre Documentation

Lyre is a voice AI platform built by 8Labs GmbH that enables you to create intelligent AI agents for managing inbound and outbound phone calls. Lyre is short for lyrebird, a bird known for its vocal skills.

The lyrebird possesses what Sir David Attenborough called "the most complex and the most beautiful" voice skills in the animal kingdom.

What is Lyre?​

Lyre provides a comprehensive solution for creating and managing AI-powered voice agents that can:

  • Handle Inbound Calls: Answer customer inquiries, provide support, take orders and route calls intelligently to human employees
  • Make Outbound Calls: Reach out to customers with reminders, surveys, follow-ups and other requests
  • Automate Conversations: Understand natural language and respond intelligently
  • Integrate with Your Systems: Connect to CRMs, calendars, databases, and custom APIs
  • Scale Effortlessly: Handle multiple simultaneous calls without compromise

Key Features​

  • Natural Conversations: Powered by advanced AI for human-like interactions
  • Multiple Languages: Support for 30+ languages and regional accents
  • Custom Voices: Choose from a library of professional voices or clone your own
  • Real-time Analytics: Monitor calls, transcripts, and performance metrics
  • Easy Integration: Connect to Salesforce, HubSpot, Google Calendar, and more
  • Enterprise Ready: Secure, compliant, and scalable infrastructure

Quick Start​

Get your first agent running in minutes:

  1. Sign Up at portal.8labs.ai
  2. Create a New Agent
  3. Customize Your Agent (voice, knowledge, tools, phone number, inbound/outbound call configuration)
  4. Test It Directly
  5. Go Live and start handling calls

Or follow our detailed Quick Start Guide.

Documentation Structure​

Customer Support​

Automate Tier 1 support, answer FAQs, and seamlessly escalate complex issues to humans. Answer to customer questions like 'Where is my order?', 'What product do you suggest for ...?', etc.

Choose the setup that works for you. The agent can take all incoming calls—handling common inquiries and routing the rest to the right team member. Or, use it as a backup when lines are busy and your team is at capacity. Either way, you guarantee 24/7 availability and increase your customer satisfaction rate.

Appointment Scheduling​

Book, confirm, and reschedule appointments automatically with calendar integration.

Free your team from repetitive scheduling tasks so they can focus on what matters most: strategic work that requires human insight and creativity.

Sales Qualification​

Qualify leads, schedule demos, and update your CRM automatically.

Boost your revenue by scaling your sales capacity. When your team can't keep up with incoming leads—whether they are webinar no-shows, website sign-ups, or paid traffic from Meta and Google ads AI employee steps in to help. Never let a lead go cold; ensure 100% qualification across every channel.

Survey & Feedback​

Conduct surveys and collect customer feedback via phone calls.

Strengthen customer loyalty with automated outreach. Gather valuable service feedback while driving additional revenue through timely upselling. With this approach, you are guaranteed to see an ROI within the first month.

Appointment Reminders​

Reduce no-shows with automated reminder calls and confirmations.

Missed appointments can easily cost your business hundreds of euros. Protect your bottom line and improve the customer experience by having our AI agents call clients a day in advance to confirm. From online classes to medical appointments, it’s an effortless way to save time and money.

Need Help?​

Why Choose Lyre?​

  • 100% GDPR and EU AI Act Compliance: Settle for no compromises; deploy a fully compliant solution.
  • Easy to Use: No coding required
  • Powerful: Advanced customization for complex workflows
  • Transparent: Pay-per-call pricing with no hidden fees
  • Supported: Dedicated support team ready to help

Ready to get started? Head over to the Quick Start Guide!